Win the job you couldn't answer.
You can't stop mid-job to reply to an enquiry — and the customer messages the next trade on the list. ReceptionIQ answers immediately, qualifies the work, captures the address and books your visit.
What a qualified enquiry looks like
Hi, boiler's making a banging noise and there's no hot water. Can someone come out?
Sorry to hear that — no hot water counts as urgent. Our call-out is £75 including the first hour. Can I take your postcode and a contact number? I've flagged this to the team now.
How much for a full rewire on a 3-bed semi?
A rewire is always quoted after a survey — as a guide, 3-bed properties usually land between £4,000 and £6,500. I can book a free survey Tuesday morning or Thursday afternoon.
Do you cover Wakefield?
We cover a 20-mile radius of Leeds, so Wakefield is fine. What's the job and when would suit you?
Made for work on the move
Qualifies before you drive
Job type, property, urgency and postcode captured up front.
Emergency flagging
Urgent faults trigger an instant notification to your phone.
Service-area aware
Politely turns down out-of-area work so you don't waste a trip.
Guide pricing
Shares your call-out fee and typical ranges, books a survey for the rest.
Out-of-hours cover
Evening and weekend enquiries get a real reply, not a voicemail.
One inbox for the team
Office, partner or apprentice can see and take over any conversation.
"Yeah, but…" — what trades usually ask first
"It'll quote the wrong price and I'm stuck with it"
It only repeats rates you have entered — call-out fee, hourly rate, typical ranges. Anything needing a survey gets a site visit booked instead of a number invented.
"My customers ring, they don't message"
Many still do. ReceptionIQ covers WhatsApp, Messenger, Instagram and web chat — the enquiries that arrive while you're up a ladder and can't pick up. Your phone line stays exactly as it is.
"It'll sound like a robot and put people off"
You set the tone, and the replies use your own wording for services, areas and policies. Anything it doesn't know, it says so plainly and hands to you rather than waffling.
"I'll end up with time-wasters and out-of-area jobs"
It checks postcode against your service area, asks the qualifying questions you set (job type, access, timescale) and only passes on work worth your van diesel.
"I don't have time to set it up"
Smart Setup reads your existing website and builds the services, hours and FAQs for you to approve — usually a few minutes, not an evening.
"What about emergencies at 2am?"
You define what counts as urgent. Those conversations trigger an instant notification and sit at the top of the inbox, so you decide whether to roll out.
Common questions
Can it quote for a job?
It gives your published call-out fees, hourly rates and typical price ranges, and for anything that needs a survey it captures the details and books a site visit rather than guessing a number.
How does it handle emergencies?
You define what counts as urgent — a leak, no heating, an unsafe fault. Those conversations trigger an immediate notification and are flagged at the top of your inbox.
Does it know which areas I cover?
Yes. Your service area is part of the knowledge base, so out-of-area enquiries are declined politely instead of wasting a call-out.
What if I want to reply myself?
Hit Take Over in the inbox and the AI pauses instantly for that conversation. Resume it whenever you like.
Answer every enquiry, even from the loft.
Start free — no card required — and let ReceptionIQ qualify and book your next job.
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