Your chair is full. Your DMs shouldn't wait.
Most salon enquiries arrive on Instagram and WhatsApp while you are mid-colour. ReceptionIQ answers price and availability questions instantly and books the appointment before your client goes to the salon down the road.
Conversations it handles for you
Hi, how much is a full head of highlights and do you have anything Saturday?
Full head highlights is £120 and takes about 2.5 hours. Saturday we have 10:00 or 14:30 free with Leah — which suits you?
Do you do patch tests before colour?
Yes — we need a patch test at least 48 hours before any colour service. It takes 5 minutes and is free; I can add one before your appointment.
I need to cancel tomorrow, will I lose my deposit?
Our policy is 24 hours' notice to keep the deposit. I've flagged this to the team so someone can confirm your options directly.
Built for booking-led businesses
Instagram-first
Answers DMs from posts, stories and ads without you opening the app.
Real availability
Offers only genuinely free slots and confirms them into your calendar.
Deposit policies respected
Repeats your exact terms and escalates disputes to a human.
Waitlist and no-shows
Follows up on unanswered enquiries so cancelled slots get refilled.
Your tone of voice
Warm and chatty or crisp and clinical — you choose the personality.
Out of hours
The 9pm 'are you free tomorrow?' message gets a proper answer, not a wait.
What salon owners worry about first
"It'll book someone into a slot we can't do"
It offers only slots that are genuinely free in your availability, and it knows how long each treatment takes, so a balayage never lands in a 30-minute gap.
"Clients will know it's a bot"
You set the personality — warm and chatty or crisp and clinical — and it answers with your own prices, treatment names and policies rather than generic script lines.
"What about patch tests and consultations?"
Rules like a 48-hour patch test before colour are part of your knowledge base, so it adds the test to the booking instead of skipping it.
"Deposits and cancellations are sensitive"
It states your deposit and cancellation terms exactly as written and hands refund or dispute conversations straight to a human with a notification.
"We already reply to DMs eventually"
Eventually is where bookings leak. Instagram and WhatsApp enquiries get a real answer in seconds, including the 9pm 'are you free tomorrow?' message.
"Setting it up sounds like a job"
Smart Setup pulls your services, hours and FAQs from your existing website or socials for you to approve, so most salons are live in minutes.
Common questions
Can it answer price questions for specific treatments?
Yes. Your service list — cut and finish, colour, balayage, gels, facials — is part of the knowledge base, so the AI quotes the right price and duration instead of saying someone will get back to you.
Will it double-book my stylists?
No. It offers only slots that are actually free in your availability, confirms the booking in the conversation and writes it to your calendar.
What about deposits and cancellations?
It states your deposit and cancellation policy exactly as you have written it, and hands payment or refund disputes to a human rather than improvising.
Does it work with Instagram DMs?
Yes — Instagram DMs are a live channel alongside WhatsApp, Facebook Messenger and your website widget, all in one shared inbox.
Never lose a booking to a slow reply.
Try ReceptionIQ free for 7 days and let it answer your Instagram and WhatsApp enquiries today.
Free plan · No card required · Upgrade any time