Refund Policy

This policy covers refunds and cancellations for ReceptionIQ subscriptions, sold by CHIC EXPERT LTD. Payments are processed by Stripe, Inc. on behalf of CHIC EXPERT LTD.

1. 30-day money-back guarantee

If you are not satisfied with ReceptionIQ, request a refund within 30 days of your first payment and we will refund that payment in full, no questions asked.

2. Monthly renewals

Renewal charges are generally non-refundable because the plan is delivered immediately for the billing month. If you were charged after cancelling, or a renewal was clearly unintentional and the plan was not used in that period, contact us within 7 days of the charge and we will review and refund where fair.

3. Service failure

If a confirmed platform fault prevented you from using ReceptionIQ for a substantial part of a billing period, you can request a pro-rated refund or account credit for that period.

4. Cancelling

You can cancel your subscription at any time from the Billing page. Cancellation stops future charges; your plan stays active until the end of the period you have already paid for. We do not pro-rate mid-period cancellations outside the cases above.

5. What is not refundable

• Charges older than 60 days.
• Accounts terminated for breach of our Terms of Service.
• Fees charged to you directly by third parties such as Meta or Google.

6. How to request a refund

Refunds are processed by CHIC EXPERT LTD. Email billing@receptioniq.com from your account email with the charge date and amount. We respond within 3 business days and approved refunds are returned to the original payment method within 5–10 business days.