Instagram DM auto reply that answers the question.
"How much for a full set?" "Are you open Sunday?" ReceptionIQ replies in seconds using your real prices, services and opening hours — then books the appointment, day or night.
Set it up in four steps
- Step 1
Connect Instagram
Sign in with Facebook and pick the professional account linked to your page.
- Step 2
Add your knowledge
Services, prices, opening hours, FAQs and policies — or let setup pull them from your website.
- Step 3
Set the tone
Choose the personality and escalation rules so sensitive enquiries come straight to you.
- Step 4
Go live
Enable the channel and every new DM is answered in seconds, tracked in your inbox.
Instagram messaging requires a professional (business or creator) account.
Every DM entry point, one thread
Instagram funnels story replies, DMs started from a post or reel, and message-objective ad conversations into the same inbox thread. ReceptionIQ answers all of them with the same knowledge, so a customer who slides into your DMs at 11pm gets a real answer instead of a "we'll get back to you".
- Story replies and reactions
- DMs started from a post or reel
- Message-objective Instagram ads
- Profile "Message" button enquiries
- Returning customers messaging again
- Out-of-hours and weekend messages
More than an autoresponder
Answers from your knowledge
Prices, durations, opening hours and policies you entered — not generic filler.
Books appointments
Checks real availability and confirms the slot inside the conversation.
Captures leads
Name, contact and intent saved to your CRM so nothing is lost in a DM list.
Human take-over
Pause the AI and reply yourself at any point, from the shared inbox.
Escalation rules
Complaints, refunds and sensitive topics get routed to a human automatically.
Away mode
Holiday and after-hours messaging that still captures the enquiry.
What it costs
One flat monthly plan covers Instagram DMs alongside Messenger, WhatsApp and your website widget — no per-message charges inside your allowance.
Starter
$29
per month
500 AI replies/month
Growth
$197
per month
2,500 AI replies/month
Business
$297
per month
5,000 AI replies/month
Common questions
How does Instagram DM auto reply work?
You connect your Instagram professional account to ReceptionIQ in a few clicks. Every new DM is delivered to ReceptionIQ instantly, answered from your own business knowledge — services, prices, opening hours and policies — and logged in your shared inbox.
Does it reply to DMs sent from stories, posts and ads?
Yes. Story replies, DMs started from a post or reel and message-objective ad conversations all arrive in the same Instagram inbox thread, so ReceptionIQ answers them the same way.
Is this just a keyword autoresponder?
No. Keyword tools match a phrase and send a canned message. ReceptionIQ reads the actual enquiry and answers it — how much a service costs, whether you are open on Sunday, how long a treatment takes — then offers a booking.
Can I take over a conversation myself?
Yes. Every Instagram conversation appears in the shared inbox with a Take Over control that pauses the AI immediately, plus notifications so nothing sits unanswered.
Will it book appointments from a DM?
Yes. When your services and opening hours are set up, the AI checks real availability and books the appointment inside the conversation, so the enquiry never has to move to another channel.
Do I need a business or creator account?
Yes — Instagram only allows messaging integrations on professional (business or creator) accounts. Personal accounts cannot be connected.
Does it also cover Messenger and WhatsApp?
Yes. Facebook Messenger, WhatsApp and your website widget connect the same way and feed the same inbox, so one AI receptionist covers every messaging channel.
What does it cost?
Plans start at $29 per month with a set monthly AI reply allowance, billed in your local currency. There are no per-message fees inside your allowance.
Your DMs are already full of work.
Start free — no card required — and let ReceptionIQ answer, qualify and book every Instagram enquiry.
Free plan · No card required · Upgrade any time